Premium Three Piece Batana Oil Gift Set
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Transform Your Hair with Premium Batana Oil - This gift set offers the ultimate hair transformation, promoting growth, enhancing texture, and protecting your hair's natural beauty
Revive and Nourish with Roasted Batana Oil+ Hair Mask - Experience the rejuvenating power of our hair mask, designed to revitalize hair growth, hydrate, and preserve your hair's vibrant color
Unlock the Secret to Luxurious Locks with Golden Batana Oil+ - Our Prewash Hair Oil is the key to achieving healthier, shinier hair while preventing breakage and promoting scalp health
Complete Your Routine with Ivory Batana Oil+ Leave-In Conditioner - Say goodbye to frizz and hello to curl confidence with our Leave-In Conditioner, providing protection & resilience from root to tip
Return Policy
Hotana Customer Product Return Policy
At Hotana, we are committed to ensuring your satisfaction with our products. In the event that you are not completely happy with your purchase, we have outlined the following return policy to make the process as seamless as possible:
1. Return Eligibility:
- Products are eligible for return within 30 days of the original purchase date.
- To be eligible for a return, the product must be unopened, unused, and in its original packaging.
2. Return Process:
- To initiate a return, please contact our Customer Service team at teresa@hotana.com within 30 days of receiving your order. Provide your order number, the reason for the return, and any relevant details.
- Our Customer Service team will provide you with instructions on how to return the product.
3. Return Shipping:
- The customer is responsible for all return shipping costs.
- Please ensure that the product is securely packaged to prevent damage during transit.
4. Inspection and Refund:
- Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- If the product is unopened and in its original condition, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
5. Exceptions:
- Unfortunately, we cannot accept returns for products that have been opened, used, or are not in their original packaging.
- Items marked as final sale are not eligible for return.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately at teresa@hotana.com. We will work with you to resolve the issue promptly.
7. Restocking Fee:
- A restocking fee may be applied for returns that do not meet the specified criteria or if the product is returned in a condition that is not suitable for resale.
8. Refund Processing Time:
- Please allow up to 14 business days for the processing of your return and refund.
9. Contact Information:
- For any questions or concerns regarding our return policy, please contact our Customer Service team at teresa@hotana.com.
By placing an order with Hotana, you agree to adhere to the terms and conditions outlined in this return policy. We appreciate your understanding and thank you for choosing Hotana.
Sincerely,
Customer Service Team Hotana
Need HELP?
Thanks for stopping by! If you have any questions about our products or are interesting in a custom order, please fill out the form below, email us at teresa@hotana.com and we'll be in touch.
Best wishes!
